Refund policy
Last updated: October 31, 2026
30-day guarantee
If you're not happy with your Lulaseat pillow, you can ask for a return within 30 days of delivery. Write to hello@lulaseat.com with your order number and we'll send you the return instructions.
Conditions
Returned items must be clean, in their original condition and, where possible, in their original packaging. Items returned without contacting us first cannot be accepted. Return shipping is paid by the customer unless the item arrived damaged, defective or wrong.
Damaged, defective or wrong items
If your order arrives damaged, defective or isn't what you ordered, email us within 30 days of delivery with a photo. We'll send a replacement or refund you in full, including any shipping cost, at no charge to you.
Refunds
Once we receive and check your return, we refund the original payment method within 10 business days. Payments are processed by Whop, so the refund appears from them; your bank may take a few more days to show it. Shipping protection is not refundable once the order has shipped.
Right of withdrawal (EU and UK)
If you live in the European Union or the United Kingdom, you also have a legal 14-day right of withdrawal from delivery, without giving a reason. To use it, tell us at hello@lulaseat.com; we refund you within 14 days of your request, once the product has been sent back.
Cancellations
You can cancel an order free of charge until it ships: email hello@lulaseat.com as soon as possible.
Your legal rights
This policy adds to, and never replaces, the rights you have under the consumer law of your country.