Shipping policy

Where we ship

We ship to the countries listed at checkout. Shipping is free on every order.

Processing and delivery times

Orders are prepared within 1–4 business days. Delivery usually takes 7–16 business days from the day you order, depending on your country. Business days exclude weekends and public holidays.

These are estimates, not guarantees: carriers can be slower around holidays or in bad weather. If your parcel hasn't arrived within 30 business days, contact us and we'll sort it out.

Tracking

As soon as your order ships, we email you a tracking link. Tracking can take a few days to show the first movement.

Shipping protection

At checkout you can add optional shipping protection for $3.95. If a protected parcel is lost, stolen after delivery or arrives damaged, tell us within 30 days of the expected delivery date and we'll send a replacement free of charge, without a claim process. Your legal rights regarding lost or damaged parcels apply whether or not you choose protection.

Customs and import fees

Depending on your country, customs duties or import taxes may apply. When they are not collected at checkout, they are charged by the carrier on delivery and paid by the recipient.

Wrong address

Please double-check your address at checkout. If you spot a mistake, write to hello@lulaseat.com as soon as possible: we can update it until the parcel ships.

Contact

Questions about a delivery? Email hello@lulaseat.com with your order number.